Every instrument we sell receives a full professional setup performed by our experienced luthiers before it leaves the shop. We carefully adjust action, neck relief, intonation, fret condition, and overall playability to ensure your new guitar feels and performs its absolute best right out of the box.
This complimentary setup adds real value, improves tone and comfort, and guarantees your instrument arrives stage-ready and perfectly dialed in.
Take your instrument to the next level with an optional Plek fret-leveling upgrade. This advanced precision process scans your fingerboard and frets with micron-level accuracy, creating a perfectly optimized fret profile for unmatched playability, sustain, and consistency across the entire neck.
If you want the smoothest possible setup and the most accurate fretwork available, the Plek upgrade is the ultimate performance enhancement.
Shipping & Returns
We offer fast, free shipping on all online orders within the continental U.S. Every instrument is packed securely and insured for safe delivery.
Return Policy Overview
All returns must be authorized by our team before being shipped back. Contact sales@veraguitars.com with your order number to request a return authorization.
Used Gear
- Eligible for return within 72 hours
- Subject to a 10% restocking fee
New Gear – 30-Day Return Window
- Eligible for return within 30 days of purchase
- Must be in new, unused condition with all original packaging
- Subject to a 10% restocking fee
If you have any questions about shipping or returns, our team is here to assist.
Experience Vera Guitars in person at our showroom in Charlotte, North Carolina. Here, you can compare instruments side by side, play through a variety of amps and modelers, and get hands-on guidance from our expert team.
Whether you're searching for your first guitar, upgrading to a professional-level instrument, or exploring new gear, our staff is here to help you find the perfect fit. We welcome players of all levels and styles, and we’re committed to making your visit easy, relaxed, and enjoyable.
Stop by during business hours to try out the latest gear, ask questions, or pick up your online order in store.